SERVICE POLICY

Orders

All orders begin with a brief submitted through the contact form. Creative direction is confirmed before production begins. Watermarked previews are provided for approval prior to the final release of files. Reference photos are used solely for image production and are not shared, published, or retained beyond the scope of your order. An NDA is available upon request for unreleased collections.

 

Model Identity

Your model identity is built once and locked to your brand permanently — no other client will ever have access to it. Model identity changes after approval are treated as a new build. This governs the underlying model identity itself; use of delivered images is covered separately under Intellectual Property, below.

 

Creative Approval

Once creative direction is approved, it is locked for that order. Changes to scene, setting, pose, or styling after approval are treated as a new order and quoted separately.

 

Revisions

Revisions cover minor refinements within the approved creative direction only. Model, scene, or concept changes are treated as new work.

 

Delivery

Final images are delivered in high-resolution JPEG format, including a 4:5 Meta ad-ready crop. Rush delivery is available and quoted separately.

 

Cancellations

Orders may be cancelled before production begins. Once production has officially commenced, the project cannot be cancelled or halted.

 

Intellectual Property

Delivered images are licensed to the client for full commercial use. Your model identity remains exclusive to your brand and is never reused elsewhere. NÓIR retains the right to feature delivered images in its own portfolio, unless the client requests otherwise in writing prior to production.

​